At the Big Yellow Express we do things differently, making your experience easy and enjoyable. Click below to see why you should use us for your removal needs.
1.Big yellow express and its affiliates, employers, agents or subcontractors (“we”, “our” or “us”, “the Contractor”) are dedicated to provide a satisfying experience for everyone using their services. In order to do so, we need to establish certain terms and conditions (“Terms of service”) to which all customers (“you”, “your” or “the Customer”) must agree for the mutual benefit and protection.
2.“Goods” refers to the goods being moved and/or delivered.
all our booking times are estimated ,please allow 20 minutes for traffic and road works .
The quote is given as a fixed price(for hours selected only) and does not include any additional material, parking fees, insurance, storage or any other fees whatsoever.
Unless previously agreed in writing we will not:
‘Goods in Transit Insurance’ covers consignments against damage or loss while they are being transported from one place to another or being stored during a journey. All goods in transit are insured for up to £ 10,000, with an excess of £250 (This excess is payable by the customer, not BIG YELLOW EXPRESS). Claims exceeding this amount are non-refundable.
Our insurance only covers ‘goods in transit’, if any damage occurs outside our vans, our insurance will not offer any cover.
Customers are required to fill an ‘inventory form’ for items that are worth £500 or more. Please request an inventory form to be emailed to you beforehand so that you can print, complete, scan and email it back to us. If an item valued above £500 is damaged and that item hasn’t been listed on the inventory form, only £500 will be offered as compensation for that item.
Customers must report any damages to their goods while our driver is with them so that he can log a complaint and take photographs to establish the breakages. We will not accept responsibility for damages discovered after our driver has left the drop destination.
If the customer cancel the booking after it has already been confirmed, the customer will be charged 50% of the confirmed amount. If you change or cancel the booking within 24 hours before the job is scheduled to take place, you will be charged in full.
Any job not paid upon completion will be subject to a discretionary 100% surcharge.
We reserve the right to change or cancel any bookings.
We reserve the right, upon non-payment of cancellation charge, to register your details with various blacklists and credit reference agencies.
We aim to provide you with a high level of service at all times. However, there may be a time when you feel that our service has fallen below the standard you expect. If this is the case and you want to complain, we will do our best to try and resolve the situation.
There are several ways you can contact us:
phone: 020 3441 2272
email : email@example.com
post: 80 broad street,teddington,TW11 8QT
If you’re looking for more information on our services, feel free to get in touch with us anytime by filling out the contact us form and we’ll get back to you as soon as possible
Alternatively, give us a ring on
020 3441 2272
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